Shipping and delivery
Understand Production Time and Transit Time
Custom products usually require production before they can ship. Delivery planning should consider artwork approval, roster completion, payment, manufacturing, carrier transit, and the destination.
NextPlay Support
Clear guidance for every order
Order timeline
Delivery Has More Than One Stage
The shipping estimate shown by a carrier normally begins after the package leaves the production or fulfilment location.
Order confirmed
Required payment and order details are accepted.
Artwork approved
Custom design and roster information are finalized.
Production
Products are prepared, decorated, and checked.
Carrier handoff
Tracking is created and the package enters transit.
Delivery
The carrier attempts delivery at the submitted address.
Shipping methods
Options depend on the order and destination
Standard delivery
A cost-conscious option for orders without an urgent delivery requirement.
Expedited delivery
Faster transit may be available, but it does not automatically reduce production time.
Large or freight shipment
High-volume orders may require special handling, appointment delivery, or multiple cartons.
Split shipment
Available only when approved and may add fulfilment, handling, or carrier charges.
Address accuracy
Customers are responsible for submitting a complete deliverable address, including apartment, suite, building, organization, and contact details when required.
Event-date planning
Choose a required in-hand date earlier than the actual event whenever possible. Expedited shipping cannot recover time lost to late artwork, roster changes, or delayed approval.
Tracking and delivery
What to Do After Shipment
Use the carrier information and inspect the delivery promptly.
T
Check tracking
Tracking can take time to update after a label is created. Use the Track Order page for the latest available status.
A
Monitor the address
Arrange for someone to receive the delivery when the carrier requires a signature or the package cannot be left safely.
I
Inspect cartons
Photograph visible damage before opening and keep the packaging while the issue is reviewed.
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Report issues quickly
Contact support promptly with the order number, photos, affected quantities, and a description of the issue.
Possible causes of delay
- ✓Artwork revisions
- ✓Incomplete roster or size list
- ✓Payment verification
- ✓Product availability
- ✓Production capacity
- ✓Carrier interruption
- ✓Weather conditions
- ✓Incorrect address
- ✓Delivery appointment
- ✓Customs or regulatory review
Lost, damaged, or missing items
Contact support with the order number, carrier tracking, carton count, photos, and a clear list of affected products. Do not discard packaging until the carrier or support team confirms it is no longer required.
Report a Delivery IssueNeed a Shipping Update?
Track the order first, then contact support if the shipment is delayed, damaged, incomplete, or delivered to the wrong location.