After-purchase support
Returns Depend on the Product and Order Type
Standard, unused products may qualify for return under the applicable conditions. Customized products are made from approved details and usually have more limited return and cancellation options.
NextPlay Support
Clear guidance for every order
General guidance
Common Eligibility Scenarios
Final eligibility depends on the product, customization, order status, condition, timing, and applicable law.
Standard unused products
- • Unworn, unwashed, and unused
- • Original tags and packaging retained
- • Request made within the stated return window
- • Product is not final sale or otherwise excluded
Damaged or incorrect items
- • Item arrived damaged or defective
- • Product differs from the approved order details
- • Quantity or size received is incorrect
- • Clear photos and order information are provided promptly
Personalized products
- • Names, numbers, logos, or custom colors
- • Customer-approved artwork and roster details
- • Wrong size selected by the customer
- • Preference change after production begins
Request process
How to report a return or quality issue
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1
Contact support promptly
Provide the order number, affected item, quantity, and reason for the request.
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2
Send clear evidence
Include photos of the item, packaging, labels, defect, damage, or incorrect customization.
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3
Wait for instructions
Do not ship a product back until a return authorization or other direction is provided.
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4
Package approved returns safely
Use suitable packaging and the instructed carrier or tracking method.
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5
Allow inspection and processing
Refund, replacement, repair, exchange, or credit depends on the approved resolution.
Keep the packaging
For damage, missing items, or carrier claims, retain cartons, labels, packing materials, and photographs until the issue has been resolved.
Do not send unauthorized returns
A return sent without approval may be refused, delayed, or returned to the sender. Contact support first for instructions.
Refunds and exchanges
How Approved Resolutions May Work
The available outcome depends on the issue and the stage at which it is reported.
R
Replacement
An affected item may be remade or replaced when a verified production or fulfilment error occurred.
E
Exchange
Eligible standard products may be exchanged, subject to stock and the applicable return conditions.
$
Refund
Approved refunds are generally issued to the original payment method or another legally permitted method.
C
Store credit
A credit may be offered where agreed and allowed, especially when a replacement product is not suitable.
Cancellation before production
Contact support immediately. Cancellation may be possible before artwork, materials, or production are committed, but fees or non-refundable work may still apply.
Cancellation after approval
Customized orders may no longer be cancellable after artwork approval, material commitment, or production start. Any available refund may be reduced by completed work and committed costs.
Need to Report an Order Issue?
Send the order number, affected products, quantities, photos, and a clear description so support can review the available resolution.