Secure checkout guidance
Know When and How Payment Is Collected
Regular online orders follow the payment method selected during checkout. Team and bulk orders may use a deposit or staged payment schedule stated in the accepted quotation.
NextPlay Support
Clear guidance for every order
Order types
Payment Can Differ by Purchase Path
Review the final checkout summary or accepted quote before submitting payment.
Regular product orders
- ✓ Product subtotal, discounts, shipping, and estimated tax are reviewed before placement.
- ✓ The payment provider may authorize or capture the amount when the order is submitted.
- ✓ A payment result page should confirm whether the transaction succeeded or failed.
- ✓ An order confirmation does not override a failed or reversed payment status.
Team and bulk payments
- ✓ The quotation should state price, taxes, shipping direction, expiration, and payment schedule.
- ✓ A deposit may be required before artwork finalization, material commitment, or production.
- ✓ The remaining balance may be required before production completion or shipment.
- ✓ Changes to quantity, design, product, or delivery can require a revised quotation.
Payment status
What Different Results Mean
The payment provider and order system should remain synchronized before an order moves forward.
✓
Paid
The transaction has been confirmed and the order can proceed subject to product and customization requirements.
…
Pending
The transaction is still being verified, processed, reviewed, or settled. Do not submit repeated payments without checking status.
!
Failed
The provider did not approve the transaction. Review the message, billing information, card status, or alternative method.
↶
Refunded
An approved amount has been sent back through the permitted method. Bank processing time may still apply.
Security and privacy
Protect payment details
Sensitive card information should be entered only into the secure payment form provided during checkout. Never send full card numbers, security codes, passwords, or online-banking credentials through email, contact forms, artwork notes, or chat.
Use the official checkout
Confirm the website address and use the configured payment provider.
Review billing details
Name, address, ZIP code, and other information may need to match the payment account.
Avoid repeated charges
If the result is unclear, review the order and payment status before trying again.
Report suspicious activity
Contact the payment provider and support promptly if an unauthorized transaction is suspected.
Taxes and shipping
The final payable amount may include applicable sales tax, delivery charges, handling, customization, artwork, rush service, or other disclosed costs.
Payment does not replace approval
A custom order may still require complete roster information and artwork approval after payment. Production timing can begin only when all required conditions are satisfied.
Payment troubleshooting
Before Trying Again
A failed payment can be caused by the bank, payment provider, browser, billing information, fraud screening, or transaction limits.
✓Confirm the card number, expiration, security code, and billing ZIP code.
✓Check available funds, transaction limits, and bank fraud alerts.
✓Avoid refreshing or submitting the payment repeatedly.
✓Try a supported alternative payment method when available.
✓Check whether the payment is pending before creating another order.
✓Contact support with the order reference—never with full card details.
Have a Payment or Order Status Question?
Use the order reference and the payment result shown on the storefront when contacting support. Never send sensitive card information.